Are you a Certified Electrician or Master of Engineering with a passion for consumer electronics and customer satisfaction? Partnering with our client, join a dynamic team fueling the growth of an eCommerce company, where you’ll play a crucial role as a Technical Engineer.
As a key member of the technical support specialists team, you’ll be at the forefront of resolving product issues, handling customer inquiries, and ensuring exceptional customer satisfaction. If you’re ready to showcase your technical expertise and make a significant impact as an ambassador for our brand, this is the opportunity for you.
Objectives and Key Responsibilities
- Provide technical support to customers, troubleshooting product issues, and offering solutions to ensure a positive customer experience.
- Respond promptly to customer inquiries, addressing concerns and providing detailed information about our consumer electronics products.
- Collaborate with cross-functional teams to provide accurate project quotes for customers and contribute to the development of technical documentation.
- Act as a technical expert on our products, staying up-to-date with the latest technological advancements and industry trends.
- Ensure effective communication with customers, guiding them through product setup, usage, and issue resolution.
- Document and escalate technical issues to the appropriate teams for further analysis and resolution.
- Represent the brand with professionalism and enthusiasm, maintaining a positive and customer-centric approach in all interactions.
Competencies
- Certified Electrician or Master of Engineering with a focus on electrical engineering or a related field.
- Strong technical aptitude and expertise in troubleshooting and resolving product issues.
- Excellent communication skills, both written and verbal, with the ability to convey technical information to a non-technical audience.
- Customer-centric mindset, dedicated to providing exceptional customer satisfaction.
- Detail-oriented with strong organizational skills to manage multiple inquiries and projects simultaneously.
- Collaborative team player, able to work effectively with cross-functional teams.
- Adaptability to a fast-paced and dynamic environment.
Qualifications
- Certification as a Licensed Electrician or Master’s degree in Electrical Engineering or a related field.
- 3+ years of experience in a technical support or engineering role, preferably in the consumer electronics industry.
- Proficiency in using relevant technical tools and software.
- Familiarity with Amazon Seller Central and eCommerce platforms is a plus.
Level Up Your Career
Ready to be a part of a dynamic team and make a difference in the world of consumer electronics? If you’re a Certified Electrician or Master of Engineering with a passion for technical support and customer satisfaction, we want to hear from you! Submit your resume and a cover letter highlighting your relevant experience and enthusiasm for the role in the application form below.
Join us in providing exceptional customer support and technical expertise to our valued customers. Be a key player in a team that values innovation, collaboration, and continuous growth. We look forward to welcoming you to our exciting mission-driven team!