We are seeking a skilled and customer-focused Technical Support Specialist to join a growing U.S.-based e-commerce business in a full-time, remote position. As a Technical Support Specialist, you will be vital in providing exceptional technical support to customers. Your responsibilities will include managing complex technical issues and delivering advanced support to enhance the overall customer experience. A strong understanding of e-commerce platforms and the ability to troubleshoot and resolve advanced technical problems efficiently are essential for success.
If you are passionate about troubleshooting, possess excellent problem-solving skills, and are committed to delivering outstanding customer service- this career opportunity is perfect for you!
Objectives and Key Responsibilities
As the Technical Support Specialist, you will be responsible for the following objectives:
- Provide high-level support to customers with technical issues, ensuring prompt resolution through phone, email, and live chat.
- Resolve escalated technical issues promptly and effectively, ensuring a high level of customer satisfaction.
- Collaborate with cross-functional teams to identify and implement solutions for recurring technical problems.
- Document and maintain accurate records of customer interactions, issues, and resolutions.
- Stay updated on product knowledge and industry trends to provide informed and up-to-date technical support.
- Create and maintain detailed documentation of technical issues, solutions, and processes for internal reference and knowledge sharing.
- Identify opportunities for process improvements and contribute to the development of new support strategies and tools.
- Assist in the training and onboarding of Level 1 Technical Support Specialists.
Qualifications And Competencies
To excel in this role, the ideal candidate should possess the following qualifications:
- Proven success as a Technical Support Specialist, with at least 3 years of experience focusing on Level 2 support, preferably in an online retail or e-commerce environment.
- Strong technical skills with proficiency in troubleshooting and resolving complex technical issues across various platforms.
- Effective communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Customer-focused mindset with a commitment to delivering high-quality support.
- Analytical mindset with a commitment to problem-solving and continuous improvement.
- Experience with ticketing systems, remote support tools, and cloud-based applications and services.
- Ability to work collaboratively in a fast-paced environment, managing multiple technical issues simultaneously.
Apply Now & Level Up Your Career!
Are you ready to elevate your career and make a meaningful impact as a Technical Support Specialist? We encourage you to apply now and get hired by our team here at Work From PH! Building our team is more than just filling positions; it is about connecting passionate people to innovative companies that take the ordinary to the extraordinary.
Simply upload your resume using the form below. For best consideration, include this in the professional summary: “Your Next Amazing TSS” – [Your Name].
Connect with our hiring team today and let us know why you are the ideal candidate for this position. Take the next step towards joining a dynamic global team with this exciting career opportunity while working from home!
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